Terms & Conditions

1. Intellectual Property & Framework Eligibility

All content published, displayed, or made interactive on our Site is the exclusive property of What's Her Name? Pty Limited and the Site's operational creators. This includes, but is not limited to: graphics, site text, logos, custom documents, downloadable files, assets, and anything contributing to the foundational composition of our Site architecture.

Age Threshold Guidelines: The minimum age parameter to access or purchase services via our Site is 18 years old. By browsing or executing transactions, you verify your compliance with this threshold. We hold zero legal responsibility or liability for fraudulent age statements.

2. Acceptable Platform Engagement

As an active user of our Site, you firmly promise to interact with our user interfaces legally and constructively. You agree never to engage in the following prohibited behaviors:

• Harassing, targeting, or mistreating other users across our networks.
• Violating the explicit civil or data rights of other platform visitors.
• Infringing on the intellectual property protections of the Site owners or any structural third party.
• Hacking into, brute-forcing, or compromising the profile interface of another user.
• Acting in any manner that could be systematically flagged as fraudulent or deceptive.
• Posting, uploading, or distributing any content deemed inappropriate, offensive, or high-risk.

If automated moderation or our operations team believes you are using our Site outside these standards, we reserve absolute rights to limit, suspend, or permanently terminate your interface access. We also reserve rights to execute any legal paths required to secure our network boundaries.

3. Account Architecture & Security

When establishing a registered workspace profile account on our platform, you explicitly validate the following responsibilities:

1. You maintain sole personal liability for the configuration, password safety, and strict privacy of your workspace environment and any sensitive metrics linked to it.
2. All personal registration data provided through the workspace dashboard is current, accurate, and completely true. You agree to instantly modify these parameters if your variables change over time.

4. Sale of Goods & Premium Services

These terms strictly govern the commercial checkout pipelines, quotes, and delivery matrices for all inventory and custom solutions offered via our server endpoints.

Payment Requirements: All professional branding services will be paid for in full as designated within official project quotations or previous communications. These terms apply to all digital inventory shown on the Site at the time of access, including out-of-stock indicators.

Operational Disclaimer: Descriptions and product photography are created to be as precise as possible; however, we are not legally bound by absolute image or parameter guarantees. Transactions are finalized at the consumer's independent risk.

We reserve rights to modify, cancel, or reject any purchase request whenever processing issues arise. If we cancel a purchase after processing, a refund equivalent to the initial value will be initialized. Monitoring your banking interface to verify the transaction remains your responsibility.

5. Automated Subscriptions & Third-Party Networks

Subscription Lifecycle Management: Enrolled subscription modules operate under automatic billing and renewal logic. Charges will process consistently until official written notice of termination is verified.

Cancellation Protocol: To securely stop automated subscription billing, cancellations must be submitted in formal writing to: thatgirl@whatshername.com.au.

Third-Party Integrations: The platform may feature embedded access to systems managed by third parties. We carry zero liability regarding the operational accuracy, performance quality, or independent metrics of external services.

6. Secure Financial Instruments

We authorize and accept the following secure payment processing integrations across our store layout:

By inputting financial details, you explicitly authorize our billing engines to process the total balance due against the chosen financial instrument. If a transaction is flagged for potential security violations, we reserve full authority to instantly reverse or cancel the payment query.

7. Logistics, Shipping & Global Customs

Physical merchandise routing is handled via verified logistics infrastructure:

• Standard delivery processing via Australia Post
• Specialized routing via our allocated Courier Transport Company network

Fulfillment dispatch updates as fast as reasonably practical. Delivery time estimates are dynamic and confirmed upon full order finalization. Please note that transit calculations do not include weekends or official public holidays.

International Import Costs: Freight routed outside Australia may trigger import duties, handling customs fees, and localized destination taxes. All such external charges are the absolute financial responsibility of the purchaser. We advise consulting your regional customs office prior to checking out.

Address Accuracy: Delivery requires a comprehensive, correct physical drop-off address and recipient designation. We accept no structural liability for missing, misrouted, or incorrectly dropped packages caused by inaccurate data profile entry.

8. Refund Structures & Returns Framework

Our operational policy establishes distinct refund categories based on whether you purchase custom goods or consulting services:

Mail Returns: Physical inventory returns are routed through standard post networks. The required shipping flow will be determined on an individual, approved return basis by our support desk.

9. Statutory Protections & Liability Caps

Consumer Protection Laws: Where the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or matching legal protections within your jurisdiction apply and cannot be legally excluded, these Terms and Conditions will not limit your structural rights. All clauses will be interpreted in compliance with those mandatory consumer acts.

Limitation of Liability: What's Her Name? Pty Limited and our corporate directors, managing officers, field agents, working employees, sub-networks, and corporate affiliates hold zero liability for any legal claims, structural actions, financial losses, personal damages, operational liabilities, or expenses—including complete legal fees—resulting directly or indirectly from your navigation of this Site.

Indemnity Agreements: Except where strictly prohibited by regional statutory laws, your engagement with the Site confirms that you indemnify and hold harmless What's Her Name? Pty Limited and our operational affiliates against any third-party claims, liabilities, or legal expenses arising out of platform misuse or direct violations of these terms.

10. Governing Legislation & Mediation Clauses

These terms and conditions are strictly regulated, governed, and interpreted under the active statutory laws of the State of New South Wales.

Dispute Resolution Framework: If informal corporate discussions fail to resolve a disagreement, both parties explicitly agree to submit the inquiry first to a neutral, non-binding mediator acceptable to both networks. If mediation does not yield a settlement, the issue will transition to binding arbitration. The decision rendered by the appointed arbitrator will be absolute and final.

Statutory Exception: Both parties preserve absolute rights to independently initiate civil actions within a small claims court environment, seek immediate emergency injunctive relief, or file complaints regarding active intellectual property infringements.

Severability Protocol: If any specific clause within this text is ruled invalid, illegal, or inconsistent by an applicable court of law, those exact parameters will be deemed void and removed. The deletion will not damage or alter the legal validity of the remaining provisions, which remain in full effect.

11. Modifications & Formal Contact

We preserve full operational rights to update or modify these terms to align with legal transitions or platform changes. Updates will be communicated via corporate email dispatches or broadcast globally on our site interface layout.

For strategic questions, account reviews, or system inquiries, please connect directly with our operational office via the site feedback form or the direct channels below: